Contact us
Last updated Oct 13, 2026
Four channels, one team. Chat is fastest while an order is in progress; email is best for anything that needs documents or a written trail.
Contact channels
Fastest option for an order in progress
In-app chat
Open the Support button on any page. Your conversation is kept on your device even without an account, and an agent replies in the same thread.
support@hypertrip.online — order details, documents, invoices, refunds and security reports. Add your booking reference and we can usually answer in one reply.
X (Twitter)
@hypertrip for short questions, service status and release notes. Never send passport numbers or transaction details in a public post — use email for that.
Discord
Community chat with other travellers and our team: useful for questions about routes, airports and payment networks before you book.
Response times
Chat: minutes to a few hours during business hours. Email: within one business day. Security reports: acknowledged within two business days.
Partnerships, press and legal requests
Use support@hypertrip.online with a clear subject line. For copyright complaints include the URL, the work and a statement of your rights.
Looking for a quick answer?
The FAQ answers payment, confirmation time, multi-city and airport questions — and the airport directory covers every airport we can map.
Related pages
Questions about this page?
Write to us — we answer in twelve languages within one business day.
Open the contact page →