Refund policy
Last updated Oct 13, 2026
This policy covers orders paid in cryptocurrency to our receiving addresses. It explains what can be cancelled, when a refund is possible and how long it takes.
On this page
Before the ticket or voucher is issued
Cancel free of charge before we issue the document — normally within one business day of the confirmed payment. We refund the paid amount to the wallet address you paid from.
After the ticket is issued
The airline's fare rules or the hotel's rate rules apply. A refundable fare is refunded minus the provider's penalty; a non-refundable fare cannot be refunded, and we say so before you pay whenever the provider marks it.
Failed, partial or wrong-network payments
If you send less than quoted, or use the wrong asset or network, the order cannot be completed automatically. Write to us with the transaction hash and we will help recover the funds where it is technically possible to do so. Network fees are not refundable.
How to request a refund
Send the booking reference and the transaction hash by email or in the support chat. An agent replies with the outcome within one to two business days.
Timing and method
Refunds are sent back on-chain, in the same asset where possible, usually within three business days of approval. On-chain fees may be deducted from the amount returned.
Disputes
Crypto payments cannot be charged back, so a dispute is handled case by case by the operator team against these rules and the provider's own policy.
Need a refund started?
Send the booking reference to support@hypertrip.online — or open the in-app chat — and we will take it from there.
Contact channels
Fastest option for an order in progress
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